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Transforming Hotel Hospitality with AI

Transforming Hotel Hospitality with AI

CLIENT

ConciergeNow

DISCIPLINES USED
  • UX/UI Design
  • iOS App Development
  • Artificial Intelligence
  • Machine Learning
  • Cloud Computing
  • Data Analytics
PROJECT
CXR.Agency partnered with ConciergeNow to develop an iPad-based concierge app that leverages cutting-edge AI and machine learning technologies to offer personalized itinerary recommendations to hotel guests.
THE BACKGROUND
ConciergeNow envisioned revolutionizing the hotel industry by offering AI-driven, personalized concierge services at scale. The goal was to deploy iPads in hotel lobbies, enabling guests to interact with a virtual concierge powered by advanced natural language processing and generative AI algorithms.
THE BACKGROUND
THE CHALLENGES
THE CHALLENGES
  • Crafting an intuitive yet visually appealing UI suitable for touch-based interactions.
  • Fine-tuning GPT-4 for enhanced personalization and quick response times.
  • Ensuring scalability and performance through cloud resource auto-scaling and caching techniques.
SOLUTION
The app, designed with a user-centric approach, employs GPT-4 to deliver personalized itinerary suggestions. It features multiple interaction modes, including question-based dialogs, free text, and voice input, and offers real-time analytics monitoring.
SOLUTION
FEATURES / PROCESS

  • MULTI-CHANNEL DELIVERY

    Itineraries can be sent via email or SMS, with a web link included for cross-device accessibility.

  • AGENDA CUSTOMIZATION

    Guests can modify the AI-generated itineraries, allowing for a truly bespoke experience.

  • CONVERSATIONAL FREE TEXT INTERFACE

    Guests can articulate their needs and preferences in their own words, thereby enhancing the personalization quotient.

  • TAILORED ITINERARIES

    GPT-4's contextual understanding crafts plans, complete with timings, locations, and website links, that are customized to the guest's specific needs.

  • DYNAMIC QUESTION FLOWS

    The app initiates conversations by asking pertinent questions about the guest's stay, preferences, and budget, aligning with ConciergeNow's mission to provide "personalized experiences."

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BROOKLYN • PUNE

SINCE 2009
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(917) 671-0551

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BROOKLYN • PUNE

SINCE 2009
Contact Information

info@cxr.agency

(917) 671-0551

About
Services
Projects
Thoughts
© 2023 CXR.Agency All rights reserved.
Terms of ServicePrivacy Policy