Taking the SmartDesk website to the next level with integrations that automate the sales journey and provide a premium customer experience.
Deployment of a HubSpot Kanban workflow, custom ERP integration, and new CMS for the compatibility tool – streamlining internal operations to allow the company to provide an elevated retail experience and gain a competitive edge in the industry.
By integrating HubSpot into the existing Shopify website, the SD team can now use a Kanban board to easily track every single user and customer journey on the website. With automated emails for every stage, checkout integration, tracking and post-delivery surveys, the sales process is fully modern and can run smoothly with minimal interference.
The release of a popular new computer model is no longer a concern for the SmartDesk team, as they can use their new custom CMS to easily update the compatibility tool with detailed information. This is not only an upgrade for the client, but for their customers as well, who can spend more time purchasing and less time asking questions.
With a custom, cloud-based ERP integration, the SmartDesk team can spend less time tracking every piece of inventory, and also effortlessly manage payments, invoices and work orders – all updated with every purchase or change in inventory.